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Returns

Should you be unsatisfied with your order, please contact me within 14 days upon the arrival of the item. You do not need to provide any reason or justification for changing your mind. To be eligible for a full refund, the returned goods will have to be in original condition and unworn. However, you are naturally allowed to try on the items, just like one would do in a physical store. Do not take any tags off, alter the goods or get them dirty.

You can fill in and submit an electronic returns form linked below. If you use this option, I will communicate to you an acknowledgement of your withdrawal by e-mail without delay.

RETURNS FORM

shall happily reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than 14 days from the day on which I am informed about your decision to withdraw from this contract. I will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Please note that I cannot refund any customs or import fees.


You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to me. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have any questions regarding returns, message me using the contact form or directly: info@sylviaquaint.com